Returns & Refunds

In the unlikely event that you are unhappy with your purchase, we are happy to Exchange or Refund 7 days of delivery. Products must be Unworn, in their original condition and must be accompanied by their original packaging.

We Cannot Accept Returns on Earrings or Piercings according to best hygiene practices.

We currently do not cover the cost of returns or exchanges.

Get in touch with us at: taylajulie.designerjewellery@gmail.com prior to making a return. Please provide your name, order number, and reason/s for your return. We will endeavour to respond to all emails within 24 hours.

Your beloved Tayla Julie pieces should be the LAST thing you Put On, and the FIRST thing you Take Off.

Avoid Showering, Bathing or Swimming with your pieces. Keep away from harsh Cleaning Products, Lotions, Makeup & Perfume.

To keep your beloved Tayla Julie pieces in mint condition for as long as possible; we recommend Wipping over them with your Tayla Julie Microfiber Cloth after every use and store them in your Tayla Julie PVC Pouches.

How to Care and Maintain Your Gold Plated Jewellery:

Gold Plating is shiny and beautiful when new, but it can lose its shine when it comes in contact with environmental & man made elements unless stainless steel is used as the base metal. 

Why does this happen? 

Due to Gold plating being 0.5 microns thick it can easily wear off or flake down. This then exposes the base layer normally made of Brass, Sterling silver or Copper. When base metals are exposed to natural elements and Chemicals, it causes these base metals to corrode and tarnish.

When this happens even the protective layer on top of gold (the one that protects your pieces from scratches and damages) can do little to help. This is why proper upkeep is important to ensure you get the longest life possible out of your pieces. 

How to Maintain The Beauty Of Your Gold Plated Jewellery:

• The Simplest way to keep your gold plated jewellery looking brand new is to Wipe it over with a Microfiber cloth after each use, which is provided in every order from Tayla Julie. This will remove smudges, surface dirt and oils from your skin.
  

• Gold plating is sensitive to Water and Humidity; so avoid wearing your gold plated jewellery when you're Swimming & Showering. Chlorinated, salt water and extreme heat can damage and discolour your gold pieces. We recommend to take off your gold plated jewellery before you head to the pool, sauna, ocean or shower. 
  (Copper based Jewellery will turn Black if Cleaned in Hot Water, this is why we recommend Lukewarm to Cold water only when Cleaning your pieces) 

• Keep your gold plated jewellery away from Chemical products like Laundry Detergents, Household cleaning products; and Personal care items like Perfumes, Hairsprays, Lotions, and Creams. Acidic food ingredients like Tomatoes are also a no-no as they impact the gold plating which can cause it to flake or wear more quickly. 

• Unless your gold-plated Jewellery has a Stainless Steel base, your sweat can create a negative reaction to the plating, so make sure to remove your gold-plated jewellery before exercising. 

• Avoid using abrasive cleaners to clean your jewellery as they make the gold layer flake, exposing the metal below. 
  When cleaning your Tayla Julie pieces only soak your Jewellery for a maximum of 5 minutes in Lukewarm to Cold Water. When adding Dish soap less is more, Two drops is all you need in a small bowl. 
  
  

Note: Jewellery should be the Last Thing you put on when you are getting Dressed, doing your Hair, putting on Makeup or Perfume.

Note: Jewellery should be the First Thing you take off when Swimming, Exercising, Showering or doing an activity that could put your pieces at risk of oxidation. 

Storing Jewellery Guide: 

• Plated or Non-Plated Stainless steel - Safe to be left out on a jewellery tray.
• Plated or Non-Plated Sterling Silver - Wrapped up in a tissue to absorb excess moisture, then stored in a satin pouch out of direct sunlight. 
• Plated or Non Plated Brass & Copper - Store in your airtight Pouches which come provided in your order, and keep away from direct sunlight. For added protection you can add moisture absorbers into your pouches to extend the life of your piece. 
• Freshwater Pearls- Wrapped up in a soft tissue to absorb excess moisture on your claps, then stored in a satin pouch (excludes Copper & Brass).
• Gemstones- Wrapped up in a soft tissue to absorb excess moisture on your claps, then stored in a satin pouch (excludes Copper & Brass).
• All Copper & Brass Freshwater Pearl, or Gemstone Jewellery needs to be firstly stored in an airtight pouch then into a satin pouch for added protection against knocking or scratching. 

Not Sure What Size to Get?
Don’t Worry Lovely We Got You💋

Necklace Length Guide:

Bracelet Measuring Guide:

Rings: